Refund policy

We’re so convinced you’ll absolutely love our services that we’re willing to offer a 5-day risk-free money-back guarantee. If you are not satisfied with the service for any reason, you can get a refund within 5 days of making a purchase.

We promise your money back if the item you received is not as described or if your item is not delivered within the Buyer Protection period. You can get a refund 5 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.

1. Contact Seller

Go to your order history and select the item. Discuss the issue with us and see possible solutions.

2. Apply for Refund

If you can't come to an amicable agreement after contacting us, simply raise a claim by opening a dispute within 5 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).

3. Get Money Back

We will return your money in 5 days. However, if it's not resolved, you can contact AliExpress from the order detail page to escalate your dispute.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

WIWU-Germany.de

Info@WIWU-Germany.de

WIWU.Germany@gmail.com

Am Hintzenböhl 12 b

55545 Bad Kreuznach Germany

This document was last updated on 01st of January 2025.